CYBRARIAN® Public Computer Automation

Known Issues

We are constantly working to improve our platform and offer the best experience for our users. However, we are aware that some issues may arise from time to time, and we appreciate your feedback and patience as we resolve them.

Known Issues

Here are some of the known issues that we are currently working on:

Adobe® Acrobat Wi-Fi Print Issue

Last updated: Sunay September 17, 2023 8:00 AM Eastern

Current Status

Some users may encounter errors or glitches when printing PDF documents over Wi-Fi.

Scope of Impact

All users that rececently upgraded Adobe® Acrobat on Windows® 10 and 11 computers that process Wi-Fi print jobs.

Root Cause

This is due to a bug in a recent Adobe® Acrobat Update that affects some Windows® 10 and 11 DDE Server processes.


We are working to fix this issue as soon as possible. In the meantime, please follow these remediation steps on any computer that processes Wi-Fi print jobs until the issue is resolved:

  1. Run the new version of Adobe® Acrobat,
  2. Click on Menu,
  3. Click Disable New Acrobat® Acrobat about 3/4 of the way down,
  4. Choose to restart Adobe® Acrobat.

Please report any errors or glitches you encounter to our support team, so we can address them accordingly.

Patron Login Authentication Restored

Last updated: Saturday September 16, 2023 4:30 PM Eastern


Microsoft has restored all Azure SQL Services. Patron Login Authentication is now working.

Thank You

We thank you for your understanding and cooperation as we work to make CYBRARIAN® applications the best platform for library public computers. If you have any questions, comments, or suggestions, please feel free to contact customer support. We value your feedback and we are always happy to hear from you.

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